Client Service
How can we help?
Every policy comes with a licensed agent. During office hours, speak with a licensed agent about a question, a change or a possible claim.
01 / Certificates
Need a Certificate
of Insurance?
We usually turn around COI requests within an hour during office hours. Requests requiring coverage changes or insurer approval may take longer.
Email us the insured business name, certificate holder’s name and address, delivery email, needed-by date and any insurance requirements or contract wording.
service@liabilitypro.comAt the job site? Text 972-284-7120 (text only).
A certificate is evidence of insurance; it does not amend coverage or satisfy every contract provision by itself.
02 / Claims
Have a possible claim?
Contact us first.
Every situation is different. Contact our staff promptly so we can help you understand your policy’s reporting process and the next steps.
If there is an emergency, call 911. Do not delay required notice to your insurer while waiting for us; follow the reporting deadlines and duties in your policy. The insurer determines coverage.
Call the agency: 972-423-2300 ↗03 / Policy changes
Something changed?
Tell your team.
A new address, vehicle, driver, employee, piece of equipment or business operation can affect your insurance. Let us know what changed and the requested effective date.
Do not assume the change is in force until you receive confirmation from an authorized representative.
Email your change request ↗04 / Other questions
A person can help.
Need documents or have a question about your policy or billing arrangements? Contact the staff. We’ll help you work out where to go next.
All contact options ↗A resource for contractors
Using subcontractors?
Know what to request before work begins—and why a certificate alone is not enough.
Liberty Union Insurance Group, Inc. is the independent agency behind LibertyUnionIns.com and this content. Visit us at 1347 19th St., Plano, TX 75074 or call 972-423-2300 for commercial insurance, contractor bonds and personal lines.